Hi all potential or previous victims,
I worked for this company for almost a year. I worked in management and I can speak directly to most of the previous accusations. I can tell you, that this was probably the worst year of employment I have ever experienced.
The company as a whole, does not have ill-intentions. There are some great people that currently work, or previously worked there. They are mostly good people that sell a decent product and yes, there are cheaper of means of getting the material, as there is with most products. Unfortunately, it is also one of the most poorly managed companies I have ever had the experience of dealing with. Starting at the Vice President, on down to the General Managers.
They hire salespeople in as "Safety Consultants" or "Senior Safety Consultants" with little to almost no real safety training or experience. This is probably their first mistake and certainly toes the line of what is ethical and what is not. Then, they hire these individuals at a minimum wage (most of the time) rate and attempt to drive them with lucrative bonuses and incentives. Normally, agents earn 10% of each sale, after a set dollar amount. The problem is, they rarely actually discipline the agents when an infraction occurs, or when unethical sales arise. Of course, there are one's and two's that they attempt to make an example of (normally newer agents, or agents with productivity problems), but ultimately, if one of their "money makers" or a salesperson with an aggressive, yet successful track record breaks a regulation (or even at times a law), rarely are they truly disciplined. Discipline may come in the form of a verbal warning, a write up, or a written warning, in extreme circumstances they are suspended for a day or two but ultimately, nothing is done to correct the problem. If you make the company money you will have a position with them and they will figure out a way to work around any deceptive practices you either brought with you, or learned there. Think I'm making it up? Before being terminated from Safety Services, I secretly placed recordings of agents conducting deceptive sales, sales that were reported as fraudulent, and those agents are still employed there and likely, continuing to utilize whatever practices they need to resort to, to earn that 10%.
Secondly, anyone that challenges senior management's approach to conducting business is eventually terminated, legitimately or otherwise. A path forward is determined at the senior management level and any challenge to this path will land you in the unemployment line. If you disagree with a product they are going to start selling, or a method in which the product is delivered, or even an audience to which it's being introduced, and you voice your concerns, you will be fired.
For me personally, it was more of a continual compensation problem. You see, they initially advertised the position to which I had applied at a set salary range. They then hired me in at the median of that range and only after I had been actually hired, did they provide me with an offer letter.
After the initial probation period (90 days), I was then eligible to begin earning "bonus" pay, which is realized after earning a minimum dollar amount for the month. Over the course of approximately 18 pay periods, I was actually paid what was earned only twice. The other pay periods, I was left basically begging for the money I had already earned. The excuses that were given from the Vice President were "I don't know what happened," or "It will be on your next check" or "I will have a check to you today" or basically any other excuse you can think of. It's much easier to do something right the first time and unfortunately, Mr. Goheen hasn't figured that out and like their consumers, Safety Services employees are treated with a "you do for me now and I'll see what I can do for you later" attitude.
What's funny, is they are currently working on taking their company public and in doing so, are on an extremely aggressive public relations campaign. When I first started working with this company, there were HUNDREDS if not THOUSANDS of Better Business Bureau complaints for a wide range of reasons and magically, those complaints are gone. The complaints are gone, most of the websites that posted about their misfortunes are gone, and the perception is 100% distorted. What's unfortunate, is that IF this company is able to go public, all potential investors, board members, shareholders and any otherwise unsuspecting people and companies will be unknowingly purchasing shares of a company with fraudulent business practices, average products, a poor approach, and highly questionable ethical guidelines. It's too bad.
Employees that should absorb a BULK of the blame:
Brian Goheen, VP
Mike Winn, GM
Amy Pappas, GM
Kevin Kelsey, Sales Manager
Mike Merryman, GM